Benson Hendrix, UNM

Our podcast series, Conversations with Community Managers (a co-production with The Community Roundtable), continues with episode 19, featuring, from the University of New Mexico, Benson Hendrix, PR Specialist, and Nora Heineman-Fleck, Social Network Liaison.

Podcast highlights include:

  • The importance of Flickr and photos to the UNM online community
  • When both staff (Benson) and students (like Nora) manage the community
  • Content creation: making subject matter experts comfortable in an interview setting
  • Dealing with negative content and low morale among students
  • Preventing chaos and panic through misunderstanding (listen for the “duck pond” story)
Voce Communications has partnered with The Community Roundtable to produce a new podcast series, Conversations with Community Managers. In this series, Voce’s Doug Haslam and The Community Roundtable’s Jim Storer speak with people from a variety of industries about their efforts with online community; what they are doing, the challenges and opportunities unique to their industry, and the differences and similarities between “community” and “social media.”
[audio:|titles=Conversations with Community Managers 19: University of New Mexico]