We Are Communication Architects

Building brand awareness through content creation and community engagement.

November 11th, 2010

Conversations with Community Managers 13: Michael Pace, Constant Contact

Our podcast series, Conversations with Community Managers (a co-production with The Community Roundtable), continues with episode 12, featuring Michael Pace, Director of Customer Support at Contant Contact.
Podcast highlights include:
  • Moving an email-oriented company into social media and community by internalizing the information about social media into the corporate psyche and processes
  • The changing, yet continuing place of email in our communications hierarchy
  • Creating “virtuous cycles” by providing recognition and sharing it with the larger community
  • How social media and community are creating new job roles
  • The “Social Media Council” model of bringing the social media from different departments together- is it necessary to have such a council based on a set of tools?
  • The “a-ha” moment of adopting social media: getting beyond the books and blogs and meeting people to gain knowledge first-hand
Voce Communications has partnered with The Community Roundtable to produce a new podcast series, Conversations with Community Managers. In this series, Voce’s Doug Haslam and The Community Roundtable’s Jim Storer speak with people from a variety of industries about their efforts with online community; what they are doing, the challenges and opportunities unique to their industry, and the differences and similarities between “community” and “social media.”

About the Author
Doug Haslam is a Supervisor on the Voce Connect Client Services team, managing client programs and developing strategy. In addition to Voce Nation, Doug writes his own personal blog and you can find him on Twitter as @dough.

Filed in Community, Voce Nation Podcast

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