Our podcast series, Conversations with Community Managers (a co-production with The Community Roundtable), continues with episode 19, featuring, from the University of New Mexico, Benson Hendrix, PR Specialist, and Nora Heineman-Fleck, Social Network Liaison.
Podcast highlights include:
The importance of Flickr and photos to the UNM online community
When both staff (Benson) and students (like Nora) manage the community
Content creation: making subject matter experts comfortable in an interview setting
Dealing with negative content and low morale among students
Preventing chaos and panic through misunderstanding (listen for the “duck pond” story)
Voce Communications has partnered with The Community Roundtable to produce a new podcast series, Conversations with Community Managers. In this series, Voce’s Doug Haslam and The Community Roundtable’s Jim Storer speak with people from a variety of industries about their efforts with online community; what they are doing, the challenges and opportunities unique to their industry, and the differences and similarities between “community” and “social media.”
About the Author Doug Haslam is a Supervisor on the Voce Connect Client Services team, managing client programs and developing strategy. In addition to Voce Nation, Doug writes his own personal blog and you can find him on Twitter as @dough.
As VP of Content Strategy and Planning at Voce Connect, Dave leads and manages content initiatives across Voce. He has over 12 years’ experience both on the agency and client side across a number of industries.