We Are Communication Architects

Building brand awareness through content creation and community engagement.

May 5th, 2011

Conversations with Community Managers 26: Becky Carroll, Verizon

Our podcast series, Conversations with Community Managers (a co-production with The Community Roundtable), continues with episode 26, featuring Becky Carroll, Community Program Manager at Verizon Podcast highlights include:
  • Using educational content rather than product-focused content, to cater to customer lifestyle rather than a  hard sell in the “Room to Learn” community.
  • Using an idea exchange; workflows, processes and partnership with product team
  • Advice for getting started in community management
Voce Communications has partnered with The Community Roundtable to produce a new podcast series, Conversations with Community Managers. In this series, Voce’s Doug Haslam and The Community Roundtable’s Jim Storer speak with people from a variety of industries about their efforts with online community; what they are doing, the challenges and opportunities unique to their industry, and the differences and similarities between “community” and “social media.” [audio:http://vocecommunications.com/wp-content/uploads/2011/05/Verizon-Final.mp3|titles=Conversations with Community Managers 26: Verizon]

About the Author
Doug Haslam is a Supervisor on the Voce Connect Client Services team, managing client programs and developing strategy. In addition to Voce Nation, Doug writes his own personal blog and you can find him on Twitter as @dough.

Filed in Voce Nation Podcast

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